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Comverse leads telecom industry’s Convergent Charging Market

WAKEFIELD, 08 July, 2010

Comverse® ONE™ Billing and Active Customer Management Offers Single Convergent System with Unified Data Model for Prepaid, Postpaid Services

Comverse is the market share leader in convergent charging solutions to the telecom industry, according to a recently published Infonetics Research report. The convergent charging market, which continues to grow in response to operators' need for a single billing system to support multiple lines of business and payment methods, is forecasted to grow to $2.6 billion in 2014, according to Infonetics.

The primary driver behind convergent charging systems is the need to create a more consistent customer experience, including flexible payment models, such as postpaid voice services combined with prepaid data services, and leveraging potential cross-sell or bundling opportunities across services.

In general, legacy charging systems at telecom operators have been disparate, which makes it difficult to launch bundled services. Real-time, convergent charging solutions enable operators to achieve better network utilization, reduce operating expenses, and boost customer acquisition and retention.

“Implementing convergent charging capabilities provides the operator with the ability to deliver services and recognize revenue on a real-time basis while gaining flexibility around service features, service bundles and pricing,” said Shira Levine, Directing Analyst, Next Gen OSS and Policy, at Infonetics Research. “Comverse has built a single convergent system around a unified data model that leverages its roots in the prepaid business, together with postpaid functionality from its acquisition of the former Kenan’s billing assets."

A market first, the Comverse ONE Billing and Active Customer Management solution unifies sales, marketing, ordering, billing and customer management around a single data model to provide full convergence across any network, any service, any content and any payment type. By centralizing customer information, eliminating integration points, and delivering a single marketing-driven product catalog, Comverse ONE enables operators to quickly introduce and monetize new services, while providing a consistent and interactive customer experience regardless of customer touchpoint. It turns a business support system into a strategic asset allowing operators to profit from market opportunities faster than ever.

“The Infonetics Research report underscores the need for real-time convergent charging systems that support multiple and flexible payment models,” said Gabriel Matsliach, President of Products and Operations at Comverse, the world's leading supplier of software and systems enabling value-added messaging and content services, converged billing and active customer management, and IP communications.

"Comverse ONE was built to support all types of convergence scenarios, helping operators to ensure a consistent customer experience, launch bundled services and reduce the complexity of their billing environment,” Matsliach said. “Our leading market share in convergent charging reflects the unique capabilities of our BSS solution, as well as the company's unparalleled experience in all dimensions of convergence."

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