Telecom Award --

*astTECS to offer Integrated Dialer Technology with GSM Gateway in India

Bangalore, July 22, 2010

The best-in-class unified communication solution saves huge costs, increases productivity

*astTECS, a provider of highly innovative next generation telecom technology offering Asterisk based open source telephony solutions, today announced, that it has successfully integrated its asterisk based Predictive Dialer technology with the GSM Gateway to provide Domestic call centres seamless operational compatibility, increased call centre productivity and huge cost savings. The integrated, single platform product suite is easy to customize and offers customers best in class unified technology and ensures optimal resource utilization.

The enterprise class dialer seamlessly integrates into the existing voice & data systems and offers features like: Automatic call distribution, Voice logger, CRM, CDR along with host of benefits apart from increased no. of calls per agent, thereby ensuring high productivity and more conversions. The GSM Gateway on the other hand ensures a convenient and flexible option for connecting to alternative less expensive network providers & gives a high ASR (Average Success Rate) on each call as the number which reflects on the customers mobile will be a mobile number itself – means higher contact ratio. The gateway identifies whether the outgoing call is being made to a cell phone or land line and routes the call through, such that the call is originated land line to landline or cell phone to cell phone.

The new quick and easy to deploy “ *ast GSM Gateway-Dialer ” from *astTECS. would allow customers to help optimize contact center performance, reduce costs and ultimately increase agent productivity & sales.

“*astTECS has a proven history of responding to the needs of businesses with industry leading call centre product and solutions and this technology offers powerful platform for call center application, both inbound and outbound modes”, said Mr. Devasia Kurian, Managing Director, *astTECS. Everything pertaining to customer service is of exceptional importance to *astTECS since continuing commitment to excellence in service is a core focus of our operations, he added.

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